Privacy policy

Privacy Policy
Last Updated: February 19, 2025

This Privacy Policy explains how C'est Belge ("we", "us", "our", or the "Site") collects, uses, and discloses your personal information when you visit, use our services, make a purchase on cestbelge.com (the "Site"), or otherwise interact with us regarding the Site (collectively, the "Services"). In this Privacy Policy, “you” and “your” refer to the user of the Services, whether as a customer, website visitor, or any other individual whose personal information we have collected in accordance with this policy.

Please read this Privacy Policy carefully. By accessing or using the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree, please do not use or access the Services.

Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or for legal, operational, or regulatory reasons. We will post the updated policy on the Site, update the “Last Updated” date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information
To provide the Services, we collect personal information about you from various sources. The type of information we collect depends on how you interact with us.

In addition to the specific uses listed below, we may use the information we collect to communicate with you, improve the Services, comply with legal obligations, enforce our terms, and protect or defend the Services, our rights, and the rights of our users.

Personal Information We Collect

Information You Provide to Us Directly:
This may include:

  • Contact details, such as your name, address, phone number, and email.

  • Order information, such as your billing/shipping address, payment confirmation, and order details.

  • Account information, such as your username, password, security questions, and other data used for account protection.

  • Customer service interactions, including the content of messages you send via the Services.

Some features of the Services may require you to provide personal information. You may choose not to provide this information, but that may limit your ability to use certain features.

Information We Collect Automatically:
We may collect certain usage data automatically through cookies, pixels, or similar technologies ("Cookies"). This may include device information, browser details, network connection data, IP address, and your interactions with the Services.

Information from Third Parties:
We may receive information about you from third parties, such as:

  • Service providers like Shopify, who help support the Site and Services.

  • Payment processors who collect payment information to process your transactions.

  • Marketing partners or analytics providers through technologies such as cookies, web beacons, SDKs, or third-party libraries.

All third-party data will be treated in accordance with this Privacy Policy. See also the section Third-Party Websites and Links.

How We Use Your Personal Information

  • To Provide Products and Services: We use your personal information to process orders, payments, shipping, account management, returns/exchanges, and to operate the Services under our contract with you.

  • Marketing and Advertising: We may send marketing emails, text messages, or direct mail, and show you ads tailored to your preferences.

  • Security and Fraud Prevention: We use your information to detect, investigate, and address potential fraud or illegal activity. Keep your account login credentials secure and contact us if you suspect a breach.

  • Customer Service and Improvements: We use your data to respond to inquiries and improve the Services, which is in our legitimate interest.

Cookies
We use cookies to operate and enhance the Services, remember your preferences, perform analytics, and customize advertising. For specific cookie information, refer to Shopify’s policy: https://www.shopify.com/legal/cookies.

You can configure your browser to delete or reject cookies. Blocking cookies may affect site functionality.

How We Share Personal Information
We may disclose your personal information:

  • To service providers performing services on our behalf (e.g., IT support, order processing, cloud storage).

  • To marketing and business partners who may use the data under their own privacy policies.

  • With your consent or request (e.g., shipping, social media widgets).

  • Within our corporate group, as part of a business transaction (e.g., merger, bankruptcy), or for legal obligations.

We have disclosed the following categories of personal information for the purposes described:

  • Identifiers: name, contact info, account/order details.

  • Commercial data: purchase history, customer service info.

  • Usage data: browser/device/IP info.

  • Geolocation: IP-based or technically derived location data.

Recipients may include service providers (e.g., ISPs, payment processors), marketing/business partners, and affiliates.

We do not use or disclose sensitive personal information without your consent or to infer characteristics.

Third-Party Websites and Links
Our Site may contain links to third-party websites. These sites are not controlled by us, and we are not responsible for their privacy or security practices. We recommend reviewing their privacy policies before submitting information. Posting content on public or third-party platforms may make it visible to others.

Children’s Data
The Services are not intended for children, and we do not knowingly collect data from them. If you're a parent or guardian and believe your child has submitted personal data, please contact us to request deletion.

As of the effective date of this policy, we do not knowingly “share” or “sell” the personal data of users under age 16 as defined by applicable law.

Data Security and Retention
While we take security seriously, no method is 100% secure. Avoid sending sensitive data over unprotected channels.

We retain personal data as long as necessary for account management, service delivery, legal compliance, dispute resolution, or enforcement of policies.

Your Rights
Depending on your location, you may have rights related to your personal data, including:

  • Right to access/know: View the personal data we hold.

  • Right to delete: Request erasure of your personal data.

  • Right to correct: Request corrections to inaccurate information.

  • Right to portability: Receive your data in a transferable format.

  • Right to restrict processing: Ask us to stop certain uses.

  • Right to withdraw consent (if processing is based on consent).

  • Right to appeal a decision we make in response to a request.

  • Communication preferences: Unsubscribe from marketing emails anytime. Non-promotional emails (e.g., order confirmations) may still be sent.

You may exercise these rights via features on the Site or by contacting us using the details below.

We will not discriminate against you for exercising your rights. We may verify your identity before responding. You may authorize an agent to act on your behalf with appropriate proof.

Complaints
If you have concerns about how we handle your personal data, please contact us. If unsatisfied, you may appeal or contact your local data protection authority.

International Users
Your data may be stored or processed outside your country. If we transfer data outside Europe, we use legal mechanisms such as the European Commission’s Standard Contractual Clauses or UK equivalents, unless the destination country is deemed to offer adequate protection.

Contact Us
If you have any questions about this Privacy Policy or want to exercise your rights, contact us at:

Email: boutique@cestbelge.com
Address: 246 Rue Robinson Sud, Granby, QC, J2G 7M6, Canada